Job Description
A. Operational Execution
- Assist in the end to end process of freight forwarding shipments (Ocean, Land & Air), including documentation, coordination with carriers, vendors, and shippers.
- Learn and adhere to company Standard Operating Procedures (SOPs), compliance requirements, and operational systems (GM2 System).
- Support the customer service and operations teams in resolving daily operational issues.
B. Business & Data Support
- Cultivate strong business relationships with overseas clients and agent partners.
- Proactively identify new opportunities and deliver innovative solutions to overseas clients and agent partners.
- Offering prices to overseas clients and agent partners, negotiating pricing with overseas clients and agent partners, good after-sales service.
- Assist the OBD Manager with data collection, analysis, and the preparation of performance reports (e.g., KPIs on shipment status, costs, profitability).
- Conduct market research and provide insights to support business development initiatives.
- Prepare regular operational reports and provide constructive feedback to supervisors for process improvement.
C. Project & Contract Logistics Development
- Participate in and contribute to cross country projects aimed at improving efficiency, service quality, or system implementation.
- Gain exposure to specialized logistics services, including Project Logistics and Contract Logistics, as part of structured learning and development.
- Actively engage in all formal training sessions and learning modules within the Management Trainee program.
Requirements
- Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- Minimum of 2 years of experience in the freight forwarding industry, specifically in a Customer Service (CS) or Operations (OPS) role.
- Fluency in Bahasa Indonesia and strong professional English communication skills (verbal and written).
- Strong analytical and problem-solving abilities, with a keen attention to detail.
- Proven adaptability and a strong willingness to learn all aspects of the business.
