Are you passionate and skilled at providing exceptional technical support for cloud infrastructure solutions? If so, we invite you to join our team at Arupa Cloud Nusantara as a Junior Technical Support, only if:
- You have experience in managing and troubleshooting cloud services.
- You excel at diagnosing and resolving customer technical issues.
- You enjoy working closely with customers to ensure their technical problems are solved efficiently and effectively.
If you meet these criteria and are excited about the opportunity to contribute to our success, we would love to hear from you!
Arupa Cloud Nusantara is an Information Technology (IT) company with a laser focus on providing cloud services and solutions. We are committed to empowering businesses with transformative cloud solutions, revolutionizing industries, and driving sustainable growth in the digital era. Our partnerships with top global brands such as VMware, Veeam, Zerto, Microsoft, Dell, HP, Supermicro, Nvidia, Minio, Acoba, Zettagrid, RedHat, and many more, enable us to offer the Indonesian market the opportunity to easily and simply consume advanced technology for their business. Established in 2017, we now continuously serve Indonesia in over 12 cities and over 5 countries worldwide. Join us on our journey of innovation, collaboration, and unparalleled success.
Requirements:
- Technical skill is must.
- Hands on Experience (installation, managing & troubleshooting) with Operating System Windows & Linux
- Familiar with System (Web, Mail, Fileshare, etc)
- Hands on Experience with Networking (routing, VPN, Load balancer is good point)
- At least 1 year experience in IT Helpdesk or Technical Support preferably in the IT industry
- Good Customer Service Skills
- Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
- Strong empathy for customers and passion for revenue and growth
- Strong computer skills and the ability to troubleshoot and diagnose problems
- Analytical and process-oriented mindset
- Ability to command a group of individuals in a room quickly and be assertive in a public environment
- Ability to work in an entrepreneurial environment in a team and individually
Responsibilities:
- Responding to queries via chat, email, or phone
- Creating, monitoring, managing tickets
- Providing technical assistance for questions and problems
- Resolving problems and manage escalation to higher level if problems are not resolved
- Following up with customers to ensure full resolution of issues
- Writing technical guidance for new and updated software
- Guide customer during onboarding; perform demo or direct guide to deploy service
- Participate on project winning/POC/Implementation
- help to implement, deployed and excecute project with direction from presales or project manager
Benefits:
- Competitive base salary.
- Annual company bonus based on KPI scoring and company performance.
- Annual rewards trip based on company performance.
- Full-time permanent employment after a successful contract period.
- Tunjangan Hari Raya (THR).
- BPJS Kesehatan and BPJS Ketenagakerjaan.
- Private health insurance.
- Training and professional development opportunities.
- A collaborative and innovative work environment.
